Visual Paradigm Security Overview

Last Updated: June 30, 2023

We provide this overview so that you can better understand the security measures we have put in place to protect the information that you store using Visual Paradigm's Services.

Secure Storage

Visual Paradigm employs significant protection against network security issues such as Distributed Denial of Service (DDoS) attacks, Man in the Middle (MITM) attacks, and packet sniffing.

Secure Transfers

Your files and submitted information are sent between Visual Paradigm's desktop clients and our servers, and between web browsers to our servers, over a secure channel using 256-bit SSL (Secure Sockets Layer) encryption, the standard for secure Internet network connections.

Your Data is Backed Up

Visual Paradigm keep redundant backups of all data over multiple locations to prevent the remote possibility of data loss.


A copy of our full privacy policy can be found at: We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access.

Visual Paradigm International Ltd. employees are prohibited from viewing the content of files you store in your Visual Paradigm online account, and are only permitted to view file metadata (e.g., file names and locations). Like most online services, we have a small number of employees who must be able to access user data for the reasons stated in our privacy policy (e.g., when legally required to do so). But that is the rare exception, not the rule. We have strict policy and technical access controls that prohibit employee access except in these rare circumstances. In addition, we employ a number of physical and electronic security measures to protect user information from unauthorized access.

Compliance with Laws and Law Enforcement

As set forth in our privacy policy, and in compliance with Hong Kong law, Visual Paradigm International Ltd. cooperates with Hong Kong law enforcement when it receives valid legal process, which may require Visual Paradigm International Ltd. to provide the contents of your account.

Reporting Security Issues

We take a number of measures to ensure that the data you store on Visual Paradigm is safe and secure. No system can guarantee data security with 100% certainty, however. For that reason, we will continue to innovate to make sure that our security measures are state of the art, and we will investigate any and all reported security issues concerning Visual Paradigm's services or software. For reporting of security issues you have found about Visual Paradigm, please send email to [email protected].